Privacy Policy

1. Who we are

First Class Filtration Pty Ltd ("we", "us", "our") operates from South Australia, Australia. We design, install, and service whole-home inline water filtration systems. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our website is firstclassfiltration.com.au. By using our website or contacting us, you agree to the practices described in this policy.

2. What personal information we collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Suburb or postcode
• Property address (if provided during assessment booking)
• Messages or enquiry content you submit via our contact form

We do not collect sensitive information (such as health or financial data) through this website.

3. How we collect it

We collect personal information directly from you when you:

• Submit a contact or enquiry form on our website
• Book a free water assessment
• Call or email us directly
• Sign up for email reminders or communications
• Register as an FCF app user following installation

4. Why we collect it

We use your personal information to:

• Respond to your enquiry or booking request
• Arrange and conduct your free water assessment
• Provide quotes and installation services
• Send filter change reminders and service notifications via the FCF app
• Improve our website and services
• Comply with legal obligations

5. Who we share it with

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Our service technicians — only as needed to complete your installation or filter change
• Service providers — such as our website hosting provider, email platform, or appointment scheduling tools, who are bound by confidentiality obligations
• Law enforcement or regulators — where required by law

6. Storage and security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Our digital systems are password-protected and access is limited to authorised personnel only.

We retain your information for as long as necessary to provide our services or as required by law. When information is no longer required, it is securely deleted or de-identified.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Opt out of marketing communications at any time
• Make a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

8. Cookies and website analytics

Our website may use cookies or similar technologies to improve user experience and collect anonymous usage data (such as pages visited and time on site). We do not use this data to identify individuals. [Update this section to reflect your actual use of Google Analytics, Meta Pixel, or other tracking tools.]

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the date it was last updated. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us first. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.